EVERYTHING YOU WANTED TO ABOUT OUR DELIVERY, METHODS AND OTHER FAQS.

 

DELIVERY POLICIES

We at Chamundi Textiles take between 5-10 working days to deliver your ordered merchandize from the time you place the order on our site.
Before dispatching the product, we also do a quality check on the merchandize and then ship as per your order and destination.

ChamundiTextiles ensures that the fastest and most efficient dispatch & delivery chain isin place to get your orders to you as swiftly as possible from our warehouse.

The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail giving you the details of the courier service used.


DELIVERY METHODS

Chamundi Textiles dispatches all parcels using a courier chosen according to your order or the typeof products sold, to offer you fast and reliable delivery.

You can track your delivery via the Track Order at the bottom of the welcome page of Chamundi.


CASH ON DELIVERY (COD)

Cash on delivery option is available only in India.


EXPRESS SALES

Your Express order will be shipped within 72hrs from the purchase. Depending upon your location you will receive your order within 2-7 business days. In case of a prepaid order placed between Monday to Friday, your order will be processed and shipped within 24hrs and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day.


DELIVERY PROBLEMS

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, Chamundi promises to do its best to find the causes and resolve the problem in a timely manner.


WHAT SHOULD I DO IF I CANNOT TRACK MY ORDER ONLINE?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on our website by going to the Track Order at the bottom of the welcome page of Chamundi. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at sarees@chamundisilks.com


WHAT HAPPENS IF I AM NOT AVAILABLE TO RECEIVE MY PARCEL?

Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to Chamundi Silks.

Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will re-dispatch it to you as per your instructions.


WHAT IF THE COURIER IS UNABLE TO LEAVE A CARD?

If your postbox is inaccessible and our courier was not able to leave a card, we recommend you contact us directly so that we can take matters further and locate your parcel.


I'VE CANCELLED AN ORDER. BY WHEN CAN I EXPECT A REFUND?

Once your order has been cancelled, we will process the refund as soon as possible.


WHAT SHOULD I DO WHEN I RECEIVE A DAMAGED PARCEL OR IF A DAMAGED PARCEL HAS BEEN LEFT FOR ME?

If your parcel was left for you in your postbox, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at sarees@chamundisilks.com. For further information on returns kindly visit our return policy.  


I HAVE ONLY RECEIVED PART OF MY ORDER

Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the Track Order at the bottom of the welcome page of Chamundi. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at sarees@chamundisilks.com